Help and support

Joining your family

Ask anyone in your family for the 6 letter family code (it is on their Family screen). Open Kinfetti, tap I have a family code, then pick your name or tap I'm new here.

Forgot your PIN?

A family admin can set a new one: Family, then Edit next to your name. After 5 wrong tries, PIN sign in pauses for 15 minutes.

Not getting alerts?

Check that notifications are allowed for Kinfetti in your phone's Settings. On an Apple Watch, alerts show when your iPhone is locked. You can turn game alerts on or off on the Play tab.

Something not right in your family?

Tap Report on any post or message to let your family admins know. Admins can remove posts and messages, and remove someone from the family.

Still need help?

To reach us, email marisa@reneweqllc.com.

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